Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model

Siti Solehah Othman; Noraziah Ahmad; Roslina Mohd Sidek

doi:10.5455/jeas.2025010608

Journal of Engineering and Applied Sciences. 2025; 12(1): 67-73

doi: 10.5455/jeas.2025010608

Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model

Siti Solehah Othman, Noraziah Ahmad, Roslina Mohd Sidek.

Abstract
E-commerce depends on database transaction systems to handle large numbers of user interactions and transactions effectively and securely. In the current literature, numerous investigations have sought to determine the usability of the systems based on McCall’s Quality Model; however, assessing system performance under real-time stress situations has not been explored much. This builds on previous research regarding adding stress testing to identify how usability, as well as performance, is impacted in heavy traffic. The present work employs an improved evaluation framework and encompasses major platforms like Shopee, Lazada, Amazon, and Flipkart and major factors, including Efficiency, Reliability, and Integrity. Implications of the study will help in designing strategies for increasing system reliability and transaction continuity and developing strategies to increase user satisfaction in present day scalable online trading environments.

Key words: Usability; Real-Time Stress; Database Transactions; McCall’s Quality Model; E-Commerce

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How to Cite this Article

Pubmed Style

Othman SS, Ahmad N, Sidek RM. Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences. 2025; 12(1): 67-73. doi:10.5455/jeas.2025010608

Web Style

Othman SS, Ahmad N, Sidek RM. Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. https://jecasmu.org/?mno=234890 [Access: June 01, 2025]. doi:10.5455/jeas.2025010608

AMA (American Medical Association) Style

Othman SS, Ahmad N, Sidek RM. Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences. 2025; 12(1): 67-73. doi:10.5455/jeas.2025010608

Vancouver/ICMJE Style

Othman SS, Ahmad N, Sidek RM. Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences. (2025), [cited June 01, 2025]; 12(1): 67-73. doi:10.5455/jeas.2025010608

Harvard Style

Othman, S. S., Ahmad, . N. & Sidek, . R. M. (2025) Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences, 12 (1), 67-73. doi:10.5455/jeas.2025010608

Turabian Style

Othman, Siti Solehah, Noraziah Ahmad, and Roslina Mohd Sidek. 2025. Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences, 12 (1), 67-73. doi:10.5455/jeas.2025010608

Chicago Style

Othman, Siti Solehah, Noraziah Ahmad, and Roslina Mohd Sidek. "Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model." Journal of Engineering and Applied Sciences 12 (2025), 67-73. doi:10.5455/jeas.2025010608

MLA (The Modern Language Association) Style

Othman, Siti Solehah, Noraziah Ahmad, and Roslina Mohd Sidek. "Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model." Journal of Engineering and Applied Sciences 12.1 (2025), 67-73. Print. doi:10.5455/jeas.2025010608

APA (American Psychological Association) Style

Othman, S. S., Ahmad, . N. & Sidek, . R. M. (2025) Evaluating the Usability and Performance of E-Commerce Database Transaction Systems Under Real-Time Stress Using McCall’s Quality Model. Journal of Engineering and Applied Sciences, 12 (1), 67-73. doi:10.5455/jeas.2025010608