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Original Research 


Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems

Farasin Altamimi, Muna M. Alhammad.


Abstract
Transportation is a critical aspect of daily life, and governments strive to facilitate people's movement efficiently and safely. The proliferation of ride-hailing applications has introduced challenges for drivers, prompting the need for a comprehensive evaluation. This study focuses on assessing ride-hailing applications and their rating systems from the drivers' perspective. Through two conducted focus groups involving 13 participants, drivers shared insights on improving their experiences and enhancing rating systems. The analysis of their discussions revealed key themes, emphasizing the necessity of adjusting certain application features and advocating for a practical and efficient redesign of rating systems. This research contributes valuable insights to the ongoing discourse on optimizing ride-hailing platforms for both drivers and riders.

Key words: Ride-hailing Applications; Transportation; Rating System; Drivers.


 
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Pubmed Style

Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. 2023; 10(2): 50-60. doi:10.5455/jeas.2023110104

Web Style

Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. https://jecasmu.org/?mno=177595 [Access: September 14, 2024]. doi:10.5455/jeas.2023110104

AMA (American Medical Association) Style

Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. 2023; 10(2): 50-60. doi:10.5455/jeas.2023110104


Vancouver/ICMJE Style

Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. (2023), [cited September 14, 2024]; 10(2): 50-60. doi:10.5455/jeas.2023110104


Harvard Style

Altamimi, F. & Alhammad, . M. M. (2023) Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


Turabian Style

Altamimi, Farasin, and Muna M. Alhammad. 2023. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


Chicago Style

Altamimi, Farasin, and Muna M. Alhammad. "Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems." Journal of Engineering and Applied Sciences 10 (2023), 50-60. doi:10.5455/jeas.2023110104


MLA (The Modern Language Association) Style

Altamimi, Farasin, and Muna M. Alhammad. "Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems." Journal of Engineering and Applied Sciences 10.2 (2023), 50-60. Print. doi:10.5455/jeas.2023110104


APA (American Psychological Association) Style

Altamimi, F. & Alhammad, . M. M. (2023) Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


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