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Original Research
Received: 21 Nov 2023, Accepted: 30 Nov 2023,
 


Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems

Farasin Altamimi, Muna M. Alhammad.

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    • Abstract
    Transportation is a critical aspect of daily life, and governments strive to facilitate people's movement efficiently and safely. The proliferation of ride-hailing applications has introduced challenges for drivers, prompting the need for a comprehensive evaluation. This study focuses on assessing ride-hailing applications and their rating systems from the drivers' perspective. Through two conducted focus groups involving 13 participants, drivers shared insights on improving their experiences and enhancing rating systems. The analysis of their discussions revealed key themes, emphasizing the necessity of adjusting certain application features and advocating for a practical and efficient redesign of rating systems. This research contributes valuable insights to the ongoing discourse on optimizing ride-hailing platforms for both drivers and riders.

    Key words: Ride-hailing Applications; Transportation; Rating System; Drivers.


    		 
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    How to Cite this Article
    Pubmed Style

    Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. 2023; 10(2): 50-60. doi:10.5455/jeas.2023110104

    Web Style

    Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. https://jecasmu.org/?mno=177595 [Access: September 15, 2025]. doi:10.5455/jeas.2023110104

    AMA (American Medical Association) Style

    Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. 2023; 10(2): 50-60. doi:10.5455/jeas.2023110104


    Vancouver/ICMJE Style

    Altamimi F, Alhammad MM. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences. (2023), [cited September 15, 2025]; 10(2): 50-60. doi:10.5455/jeas.2023110104


    Harvard Style

    Altamimi, F. & Alhammad, . M. M. (2023) Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


    Turabian Style

    Altamimi, Farasin, and Muna M. Alhammad. 2023. Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


    Chicago Style

    Altamimi, Farasin, and Muna M. Alhammad. "Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems." Journal of Engineering and Applied Sciences 10 (2023), 50-60. doi:10.5455/jeas.2023110104


    MLA (The Modern Language Association) Style

    Altamimi, Farasin, and Muna M. Alhammad. "Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems." Journal of Engineering and Applied Sciences 10.2 (2023), 50-60. Print. doi:10.5455/jeas.2023110104


    APA (American Psychological Association) Style

    Altamimi, F. & Alhammad, . M. M. (2023) Optimizing Ride-Hailing Platforms: A Comprehensive Evaluation of Drivers' Perspectives on Application Features and Rating Systems. Journal of Engineering and Applied Sciences, 10 (2), 50-60. doi:10.5455/jeas.2023110104


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    • ISSN: 1658-6638 (print)
    • ISSN: 1658-7073 (electronic)